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We now have an IPTV (Internet TV) service which
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Problems connecting to the wifi
Turn Wi-Fi off and back on
If your iPhone won’t connect to a Wi-Fi network or if it does connect but the connection drops, start with some simple things. If you haven’t tried it already – turn Wi-Fi off and back on. You can swipe from the bottom edge of the screen and open the control center. Tap on the Wi-Fi icon to turn it off. Wait for a couple of seconds and tap the icon again to turn the Wi-Fi back on.
Turn the Bluetooth off
Bluetooth can be of the reasons why your iPhone won’t stay connected to wifi network or won’t connect at all because the Bluetooth can cause interference with Wi-Fi connections. That is why you should turn it off to see if that will make any difference. You can either swipe up from the bottom edge of the screen and tap on the Bluetooth icon, or you can go to Settings > General, and turn it off.
Toggle Airplane mode
If it is turned on, that’s why the device won’t connect to the network. As soon as you turn it off, the problem will be solved.
Toggling the Airplane mode can be pretty effective and it can help you fix the problem. Go to Settings and turn the Airplane mode on. Wait for 30 seconds and turn it back off. Try to connect to the Wi-Fi network again.
Restart your iPhone or iPad
A restart can be a very effective solution if your iPhone/iPad cannot connect to a wifi network or if you established the connection but it is slow or keeps dropping.
Press and hold the sleep/wake button
Drag “Slide to power off” to turn your iPhone off
Once your device is off, press and hold the sleep/wake button to turn it back on.
Turn off Location Services for Wi-Fi networking
Many users said that turning off location services for Wi-Fi networking solved the problem. Here is what you need to do:
Navigate to Settings and tap Privacy
Next, tap Location Services
Tap System Services
Turn off Wi-Fi networking
Forget the Wi-Fi network
Still experiencing issues? Then the next step is to forget the Wi-Fi network and connect again. Follow the steps below:
Go to Settings
Next, tap on the info button (i), located next to the network you want to forget
Tap Forget this network
Tap Forget to confirm your action.
Once you forget the network, go back to Wi-Fi, choose a network and enter the password found in the Black Book
Update the software
A software bug can cause all kinds of issues, including different Wi-Fi problems. That is why you need to make sure that you have installed the latest one. If you didn’t, do it now. You can update the software wirelessly, but this can be tricky if your connection is slow or keeps dropping. If your iPhone cannot connect to wifi network at all, this option is out of the question, in which case you can update the software using iTunes (next solution, explained below). If you can connect to a specific wi-fi network, for instance, at the office or in a coffee shop, and if the connection is good, do the following:
Go to Settings
Tap Software Update
Tap Download and Install.
If you previously downloaded the latest version of iOS and didn’t install it, go to Settings > General > Sofware Update and tap Install Now.
Occasionally while using your iOS device, you may notice unexpected Wi-Fi behavior:
Difficulty locating or connecting to a network
Unexpected Wi-Fi signal strength or disconnects
Inability to access the Internet
Not automatically connecting to Wi-Fi when expected
Follow these steps to troubleshoot the above issues:
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network. Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
.....From Apple support
-Make sure you're within range.
If you're too far from your router you won't get a signal, so make sure you're within range.
-Make sure Wi-Fi is on and that you can see your network.
Tap Settings > Wi-Fi and make sure Wi-Fi is turned on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means you're connected. Or get help if you can't turn on Wi-Fi.
-When prompted, type in your Wi-Fi password – can be found in Black book
• Restart your iOS device.
Still can’t connect?
Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
1. First try and power off your modem, router and desktop/laptop. Then power on the modem, then the router, and then finally the desktop/laptop. Please do this in that order, allowing 60 seconds in between each device to enable the device to be fully booted and able to accept connections.
2. Update the drivers for your wireless network adapter via Windows Update, or by using the website for either the company you bought your PC/Laptop from or the manufacturer of your networking device.
3. Ensure that your router is set to broadcast it’s network name (SSID), ensure that you are connecting to the correct wireless network (SSID) and that you are using the correct WEP/WPA passkey on both devices.
a. Please use “Windows Connect Now” or “Wi-Fi Protected Setup” if available on your wireless router to ensure that the connection is setup correctly.
4. If you are trying to use WPA or WPA2, please ensure that both your network adapter and wireless router support this protocol. If you are having issues detecting your wireless network when using WPA or WPA2, try configuring your router to use WEP instead and see if you can connect.
a. Please note that the change between WEP/WPA/WPA2 will need to be made on both your computer and wireless router.
b. If you are only able to connect using WEP, then your networking hardware may need a firmware upgrade. If you are not comfortable doing this yourself, please call your hardware/router manufacturer for help in doing this.
5. If you are having a problem with your wireless connection after resuming from hibernate or sleep, or are having intermittent connectivity issues, try to adjust your Power Management profile to change your Wireless Adapter Settings to Maximum Performance.
a. To do this click “Change Plan Settings” next to your Power Profile, and choose “Wireless Adapter Settings” and set it to Maximum Performance. You should do this with all of your power profiles.
Additional guidance is available here: http://windows.microsoft.com/en-us/windows7/products/features/power-management
If you’ve been having issues with your Wi-Fi, be it relating to connectivity or just general efficiency, there are steps you can take that may help resolve the matter, and below, we’ve a brief step-by-step tutorial to help you on your way.
It’s a well-known fact that a number of issues in the digital world can be easily remedied by performing a simple restore / reset / reboot. Sure, it’s not always ideal to take such drastic courses of action, particularly the former, which can be time-consuming on iOS at times, but if you have a problem with a feature as significant as Wi-Fi, then sometimes, reverting certain settings back to factory can prove key.
In the case of the lingering Wi-Fi issues, you thankfully won’t be needing to restore, but instead, you’ll simply need to reset your network settings. Thereafter, we’ll also be tweaking one or two other settings, and to make things nice and easy, here’s the guide.
Step 1: First, you’ll need to reset network settings. To do this, open up the Settings app and navigate through General > Reset > Reset Network Settings.
Step 2: Next, go to Settings > Privacy > Location Services > System Services then turn off Wi-Fi Networking.
Step 3: Finally, to complete the process, reboot your device, wait for it to load back up again, and from there, you should enjoy an error-free Wi-Fi experience.
Obviously, this is not a guaranteed fix, just a short-term solution that should allow you to enjoy your device over Wi-Fi without incident. Also, it’s worth mentioning here that this issue does not affect iPhone 6 or 6 Plus users.
If that doesn’t fix things, you can also try turning off Wi-Fi Networking. To do that, head to Settings > Privacy > Location Services > System Services. After performing these two steps, you’ll want to reboot your phone. Once it’s rebooted, there’s a chance, again a chance, that your Wi-Fi will be working normally again.
Hope this help to resolve you wifi issue